Privacy Policy

Depending on how you contact us, we may collect:

• Your name

• Phone number

• Email address

• Vehicle details (registration number, make/model) and information you provide about faults or symptoms

• Appointment details and service history with us

• Payment and invoice records (we do not store full card details on our website)

• Any messages you send us (by phone, email, social media or website forms)

• Website usage data (such as IP address, device type and pages visited) via cookies and analytics tools

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3) How we collect your data

 

We collect data when you:

• Call us or leave a voicemail

• Email us

• Message us via social media

• Submit a form on our website (if enabled)

• Use the website (through cookies and similar technologies)

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4) How we use your data

 

We use your personal data to:

• Respond to enquiries and provide quotes or guidance

• Book work in, carry out servicing, diagnostics, repairs and maintenance

• Contact you about your vehicle, approvals and updates

• Take payment and issue invoices or receipts

• Keep records for accounting, tax and legal obligations

• Improve our website and understand how it is used

• Send marketing messages only where you have asked us to or consented (and you can opt out anytime)

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5) Our lawful bases for processing

 

Under UK GDPR, we rely on the following lawful bases:

• Contract: to provide services you request and manage bookings

• Legitimate interests: to run our business, respond to enquiries, prevent fraud and improve our services

• Legal obligation: for tax, accounting and regulatory requirements

• Consent: for optional marketing communications and certain cookies (where required)

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6) Sharing your data

 

We only share your data where necessary, for example with:

• Website and hosting providers (Wix and connected services)

• Analytics and map services (such as Google Analytics and Google Maps if used)

• Payment providers (if you pay electronically)

• Accountants or bookkeepers for financial records

• Suppliers or service partners where needed to complete work (for example parts suppliers, outsourced MOT testing if arranged)

We never sell your personal data.

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7) How we store and protect your data

 

We take reasonable steps to keep your data secure. Data may be stored in email systems, job records, invoices and within our website platform (Wix). Access is limited to those who need it to run the business.

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8) How long we keep your data

 

We keep personal data only for as long as necessary:

• Enquiry messages are kept for as long as needed to respond and keep basic records

• Job, invoice and accounting records are typically kept for up to 6 years to meet legal and tax requirements

• If you request marketing updates, we keep your contact details until you unsubscribe or withdraw consent

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9) International transfers

 

Some of our service providers (including Wix and Google) may process data outside the UK. Where this happens, they use safeguards designed to protect your data in line with UK GDPR requirements.

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10) Cookies

 

Our website may use cookies and similar technologies to:

• Make the site work properly

• Understand traffic and performance

• Remember preferences

You can manage cookie preferences through the cookie banner (if enabled) and through your browser settings. Blocking some cookies may affect how the site functions.

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11) Your rights

 

You have the right to:

• Access your personal data

• Correct inaccurate data

• Request deletion of data (where applicable)

• Object to processing in certain circumstances

• Request restriction of processing

• Request data portability (where applicable)

• Withdraw consent at any time (where consent is used)

To exercise any of these rights, contact us using the details above.

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12) Complaints

I

f you are unhappy with how we handle your data, you can complain to the UK Information Commissioner’s Office (ICO). You can find details on the ICO website.

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13) Changes to this policy

 

We may update this Privacy Policy from time to time. The latest version will always be posted on this page.